See the whole picture with Customer 360°

Discover all of the right data, at the right time, to ultimately drive exceptional customer experiences.

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Pulse check your book of business in seconds

Ensure every customer's health is trending in the right direction with Vitally's powerful and intuitive health scoring capabilities.

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The right information at the right time

Dig into every customer's historical product usage and other KPIs to ensure a path to renewal.

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Experience total visibility

Track every interaction a customer has with your product and your team, from product usage to conversations to project progress (and everything in-between).

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Configure, then customize

Use Cards and Decks to create custom profiles for segments of accounts, ensuring your team has access to the data they need in a format that just makes sense.

Check out more features enabling the future of Customer Success

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Project Management

Keep your team focused on wider goals and own daily results with super flexible tasks.
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Customer Health

Accurately understand customer health, identify churn risks and upsell opportunities.
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Automation

Maximize workflow and automate exceptional customer experiences with Playbooks.
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Reporting & Analytics

Create reports and custom metrics that ensure your customers are trending in the right direction.
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NPS Surveys & Analytics

Gather invaluable feedback, send targeted surveys, and analyze user satisfaction.
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Customer 360

Build a single, 360° view of each customer and access actionable insights with Vitally’s intuitive dashboard.
VP of Sales and Success
,
Hubstaff
Syed Asad

"If we don't give Customer Success teams all the ammunition they need to actually go ahead and help customers, the whole idea behind having a Success team is just moot."

Read Customer Story
VP Customer Success & Sales
,
Foleon
Sam Brown
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
Read Customer Story
CEO
,
ikas
Mustafa Namoğlu
“We started to talk about data instead of personal guesses and personal wishes. It's always good to have those KPIs and data about the customers’ progress and success.”
Read Customer Story
Business Solution Analyst
,
Pleo
Nikolas Artadi
“We wanted to try out a new [Customer Success Platform], some new player on the block who could give us an edge. [The platform] that fit our culture and our needs the best was Vitally.”
Read Customer Story
Customer Success Director
,
Grata
Domila McFarlane
"Vitally has solved the original problem that we had which was, understanding what our customer engagement is, how we're building our relationships with our customers, tracking who is in charge of particular accounts, and tracking how much they're paying."
Read Customer Story
VP of Sales and Success
,
Hubstaff
Syed Asad
"If we don't give Customer Success teams all the ammunition they need to actually go ahead and help customers, the whole idea behind having a Success team is just moot."
Read Customer Story
Get started with Vitally today

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