NPS rebuilt for the future of Customer Success

Drive a proactive customer experience by sending targeted surveys, gathering invaluable feedback, and analyzing user satisfaction.

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Easy to install, easy to action

Install our Javascript snippet, identify the logged-in user and business, and configure when users should be surveyed—we’ll take it from there.

Configure, then customize

Survey all your customers or specific segments—at any stage in the customer lifecycle—by setting rules that define behaviors or conditions customers must exhibit before being surveyed.

Analyze and take action, in real-time

Track your overall NPS, search feedback, compare NPS across business segments, and act on feedback without hesitation.

Analyze responses and scores

Alert your team to concerning NPS scores with accurate analytics so they can take immediate action.

Auto-detect churn risks

Configure alerts that fire when an account's owner is less than happy with your product.

More simple yet powerful features to supercharge your Customer Success team

Project Management

Keep your team focused on wider goals and own daily results with super flexible tasks.

Customer Health

Accurately understand customer health, identify churn risks and upsell opportunities.

Automation

Maximize workflow and automate exceptional customer experiences with Playbooks.

Reporting & Analytics

Create reports and custom metrics that ensure your customers are trending in the right direction.

NPS Surveys & Analytics

Gather invaluable feedback, send targeted surveys, and analyze user satisfaction.

Customer 360

Build a single, 360° view of each customer and access actionable insights with Vitally’s intuitive dashboard.
VP Customer Success & Sales
,
Foleon
Sam Brown

"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."

Read Customer Story
COO
,
Hugo
Darren Chait
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."
Read customer story
Senior Director of Customer Success
,
Productboard
John Henwood
"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."
Read customer story
Customer Success Manager
,
MonkeyLearn
Diego ‘Colo’ Ventura
“Of the Customer Success tools that I’ve tried, Vitally is the one that spoke the most to the Customer Success Manager in me.”
Read Customer Story
VP Customer Success & Sales
,
Foleon
Sam Brown
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
Read Customer Story
VP of Customers
,
Customer.io
Natalie Onions
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."
Read Customer Story
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