NPS rebuilt for the future of Customer Success

Drive a proactive customer experience by sending targeted surveys, gathering invaluable feedback, and analyzing user satisfaction.

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In-product NPS - - Vitally product shot

Easy to install, easy to action

Install our Javascript snippet, identify the logged-in user and business, and configure when users should be surveyed—we’ll take it from there.

Custom Javascript - Vitally product elements
Upcoming annual renewals - Vitally product elements

Configure, then customize

Survey all your customers or specific segments—at any stage in the customer lifecycle—by setting rules that define behaviors or conditions customers must exhibit before being surveyed.

Analyze and take action, in real-time

Track your overall NPS, search feedback, compare NPS across business segments, and act on feedback without hesitation.

Analyze responses and scores

Alert your team to concerning NPS scores with accurate analytics so they can take immediate action.

Auto-detect churn risks

Configure alerts that fire when an account's owner is less than happy with your product.

NPS per account - Vitally product shot
Account detractor - Vitally product elements

More simple yet powerful features to supercharge your Customer Success team

COO
,
Hugo
Darren Chait

"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."

CEO
,
Klaus
Martin Kõiva
"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that it's very easy have a complete customer picture with one click."
Customer Success Manager
,
MonkeyLearn
Diego ‘Colo’ Ventura
“Of the Customer Success tools that I’ve tried, Vitally is the one that spoke the most to the Customer Success Manager in me.”
Senior Director of Customer Success
,
Productboard
John Henwood
"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."
VP Customer Success & Sales
,
Foleon
Sam Brown
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
COO
,
Hugo
Darren Chait
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."
Get started with Vitally today

Schedule a personalized demo today.

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We have received your request and will process it as soon as possible.

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