NPS rebuilt for the future of Customer Success

Drive a proactive customer experience by sending targeted surveys, gathering invaluable feedback, and analyzing user satisfaction.

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Easy to install, easy to action

Install our Javascript snippet, identify the logged-in user and business, and configure when users should be surveyed—we’ll take it from there.

Custom Javascript - Vitally product elements
Upcoming annual renewals - Vitally product elements

Configure, then customize

Survey all your customers or specific segments—at any stage in the customer lifecycle—by setting rules that define behaviors or conditions customers must exhibit before being surveyed.

Analyze and take action, in real-time

Track your overall NPS, search feedback, compare NPS across business segments, and act on feedback without hesitation.

Analyze responses and scores

Alert your team to concerning NPS scores with accurate analytics so they can take immediate action.

Auto-detect churn risks

Configure alerts that fire when an account's owner is less than happy with your product.

NPS per account - Vitally product shot
Account detractor - Vitally product elements

More simple yet powerful features to supercharge your Customer Success team

Customer Success Lead
Chase Mohseni

"We've minimum 3x'ed, if not 5x'ed, our ability to be in more places at once and actually do the core of our job, which is just decreasing time to value for customers, and making them feel excited about working with pencil.”

Director of Customer Success
User Interviews
Hope Supernic
"Our team now really works solely out of Vitally. Instead of being in our inbox all day, we're able to be proactive."
VP of Sales and Success
Syed Asad
"If we don't give Customer Success teams all the ammunition they need to actually go ahead and help customers, the whole idea behind having a Success team is just moot."
Mustafa Namoğlu
“We started to talk about data instead of personal guesses and personal wishes. It's always good to have those KPIs and data about the customers’ progress and success.”
Darren Chait
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."
Martin Kõiva
"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that we have a complete customer picture with one click."
Get started with Vitally today

Schedule a personalized demo today.

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We have received your request and will process it as soon as possible.

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