NPS rebuilt for the future of Customer Success

Drive a proactive customer experience by sending targeted surveys, gathering invaluable feedback, and analyzing user satisfaction.

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Easy to install, easy to action

Install our Javascript snippet, identify the logged-in user and business, and configure when users should be surveyed—we’ll take it from there.

Custom Javascript - Vitally product elements
Upcoming annual renewals - Vitally product elements

Configure, then customize

Survey all your customers or specific segments—at any stage in the customer lifecycle—by setting rules that define behaviors or conditions customers must exhibit before being surveyed.

Analyze and take action, in real-time

Track your overall NPS, search feedback, compare NPS across business segments, and act on feedback without hesitation.

Analyze responses and scores

Alert your team to concerning NPS scores with accurate analytics so they can take immediate action.

Auto-detect churn risks

Configure alerts that fire when an account's owner is less than happy with your product.

NPS per account - Vitally product shot
Account detractor - Vitally product elements

More simple yet powerful features to supercharge your Customer Success team

Customer Success and Experience Team Lead
Amelia Mehaffey

“One of my goals that I wanted to achieve in bringing Vitally on was helping my CS team become a revenue driving team, and we are well on track to do that at this point. We're seeing an increase in customer renewal deals converting. We're seeing an increase in expansion revenue, and again, that all goes back to having Vitally, and having a place to manage those processes.”

Customer Success Director
Domila McFarlane
"Vitally has solved the original problem that we had which was, understanding what our customer engagement is, how we're building our relationships with our customers, tracking who is in charge of particular accounts, and tracking how much they're paying."
Mustafa Namoğlu
“We started to talk about data instead of personal guesses and personal wishes. It's always good to have those KPIs and data about the customers’ progress and success.”
VP of Customers
Natalie Onions
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."
Martin Kõiva
"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that we have a complete customer picture with one click."
Nick Raushenbush
“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”
Get started with Vitally today

Schedule a personalized demo today.

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