NPS rebuilt for the future of Customer Success

Drive a proactive customer experience by sending targeted surveys, gathering invaluable feedback, and analyzing user satisfaction.

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Easy to install, easy to action

Install our Javascript snippet, identify the logged-in user and business, and configure when users should be surveyed—we’ll take it from there.

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Configure, then customize

Survey all your customers or specific segments—at any stage in the customer lifecycle—by setting rules that define behaviors or conditions customers must exhibit before being surveyed.

Analyze and take action, in real-time

Track your overall NPS, search feedback, compare NPS across business segments, and act on feedback without hesitation.

Analyze responses and scores

Alert your team to concerning NPS scores with accurate analytics so they can take immediate action.

Auto-detect churn risks

Configure alerts that fire when an account's owner is less than happy with your product.

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More simple yet powerful features to supercharge your Customer Success team

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Project Management

Keep your team focused on wider goals and own daily results with super flexible tasks.
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Customer Health

Accurately understand customer health, identify churn risks and upsell opportunities.
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Automation

Maximize workflow and automate exceptional customer experiences with Playbooks.
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Reporting & Analytics

Create reports and custom metrics that ensure your customers are trending in the right direction.
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NPS Surveys & Analytics

Gather invaluable feedback, send targeted surveys, and analyze user satisfaction.
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Customer 360

Build a single, 360° view of each customer and access actionable insights with Vitally’s intuitive dashboard.
CEO
,
Klaus
Martin Kõiva

"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that we have a complete customer picture with one click."

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Customer Success Director
,
Grata
Domila McFarlane
"Vitally has solved the original problem that we had which was, understanding what our customer engagement is, how we're building our relationships with our customers, tracking who is in charge of particular accounts, and tracking how much they're paying."
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Director of Customer Success
,
CompanyCam
Jared McCoskey
"With Vitally we can automate where we need to automate, and spend our time where we need to spend our time. It's made us way more efficient."
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COO
,
Hugo
Darren Chait
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."
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VP of Customer Success
,
Avoma
Mark Stagi
"I can sleep at night [with Vitally] because now we can focus on what we love to do, which is talking to customers and driving that value, and not trying to figure out exactly how they're using us and what features are getting used or not. That's all at our fingertips right now."
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CEO
,
ikas
Mustafa Namoğlu
“We started to talk about data instead of personal guesses and personal wishes. It's always good to have those KPIs and data about the customers’ progress and success.”
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Get started with Vitally today

Schedule a personalized demo today.

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