Mid-touch Customer Success teams can’t risk any critical customer information slipping through the cracks. By integrating with your existing tech stack, Vitally actively monitors customer activity so your team can save time and stay informed on emerging risks and opportunities to reach customers with perfect content proactively.
As Customer Success scales, automation plays a critical role in helping teams meet the needs of their growing business. Vitally’s Playbook builder empowers CS teams to maximize bandwidth without increasing time spent on day-to-day repetitive tasks.
Every moment in your customer’s journey matters. For that reason, it’s mission-critical that mid-touch Customer Success teams do everything possible keep customers on track and satisfied. In Vitally, teams can build out milestones for ensuring customers follow the path designed for driving retention and growth.
Vitally unifies customer data from across your tech stack in a matter of minutes so you can proactively identify trends and leverage insights for a world-class customer experience. Think CRM, product analytics, support tickets, emails, NPS, and revenue data—all in one tab, all in real-time.
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"Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
"Return on investment we have had from Vitally has been pretty massive."
"We reduced gross churn by 50% throughout the year with Vitally."
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