High-touch Customer Success teams can’t risk any critical customer information slipping through the cracks. By integrating with your existing tech stack, Vitally actively monitors customer activity so your team can save time and stay informed on emerging risks and opportunities to reach customers with perfect content proactively.
Every moment in your customer’s journey matters. For that reason, it’s mission-critical that high-touch Customer Success teams do everything possible keep customers on track and satisfied. In Vitally, teams can build out milestones for ensuring customers follow the path designed for driving retention and growth.
From updating customer details to maintaining the various states of your high-touch Customer Success team, every moment spent away monitoring and engaging with customers is an added risk to potential churn.
With Vitally’s Playbook builder, teams can create automations that not only take care of repetitive tasks, but also help teams scale without needing to create additional overhead.
Vitally unifies customer data from across your tech stack in a matter of minutes so you can proactively identify trends and leverage insights for a world-class customer experience. Think CRM, product analytics, support tickets, emails, NPS, and revenue data—all in one tab, all in real-time.
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"Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
"Return on investment we have had from Vitally has been pretty massive."
"We reduced gross churn by 50% throughout the year with Vitally."
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