Build remarkably accurate customer health scores

Create and manage the overall picture of your customers’ health with extraordinary precision.

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Accounts in onboarding. Accounts in renewal - Vitally product elements

Get specific with segmentation

Each customer segment is unique, so why score them all the same way? Create different health score equations with custom metrics and weights for each segment—from SMB to enterprise, and onboarding to renewal.

Uncover your customers' true health score

The customer journey is complex and a single health score doesn't cut it. Track multiple metrics—even the unconventional ones—at your accounts to gain clear visibility into a customer's success across multiple facets.

A health scoring model that's anything but binary

Our proprietary health scoring model allows Customer Success teams to track an account's overall health score using a weighted average of each individual health score you create.

Overall customer health

Minimize risks, maximize opportunities

Get automated alerts the moment a customer is a risk or an opportunity. Proactively manage even your healthiest customers with static and dynamic thresholds.

New Opportunity - Vitally product elements

Check out more features enabling the future of Customer Success

VP Customer Success & Sales
Sam Brown

"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."

Martin Kõiva
"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that we have a complete customer picture with one click."
Senior Director of Customer Success
John Henwood
"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."
Director of Customer Success
Jared McCoskey
"With Vitally we can automate where we need to automate, and spend our time where we need to spend our time. It's made us way more efficient."
Customer Success Lead
Chase Mohseni
"We've minimum 3x'ed, if not 5x'ed, our ability to be in more places at once and actually do the core of our job, which is just decreasing time to value for customers, and making them feel excited about working with pencil.”
Director of Customer Success
User Interviews
Hope Supernic
"Our team now really works solely out of Vitally. Instead of being in our inbox all day, we're able to be proactive."
Get started with Vitally today

Schedule a personalized demo today.

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