Build remarkably accurate customer health scores

Create and manage the overall picture of your customers’ health with extraordinary precision.

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Get specific with segmentation

Each customer segment is unique, so why score them all the same way? Create different health score equations with custom metrics and weights for each segment—from SMB to enterprise, and onboarding to renewal.

Uncover your customers' true health score

The customer journey is complex and a single health score doesn't cut it. Track multiple metrics—even the unconventional ones—at your accounts to gain clear visibility into a customer's success across multiple facets.

A health scoring model that's anything but binary

Our proprietary health scoring model allows Customer Success teams to track an account's overall health score using a weighted average of each individual health score you create.

Minimize risks, maximize opportunities

Get automated alerts the moment a customer is a risk or an opportunity. Proactively manage even your healthiest customers with static and dynamic thresholds.

Check out more features enabling the future of Customer Success

Project Management

Keep your team focused on wider goals and own daily results with super flexible tasks.

Customer Health

Accurately understand customer health, identify churn risks and upsell opportunities.

Automation

Maximize workflow and automate exceptional customer experiences with Playbooks.

Reporting & Analytics

Create reports and custom metrics that ensure your customers are trending in the right direction.

NPS Surveys & Analytics

Gather invaluable feedback, send targeted surveys, and analyze user satisfaction.

Customer 360

Build a single, 360° view of each customer and access actionable insights with Vitally’s intuitive dashboard.
VP Customer Success & Sales
,
Foleon
Sam Brown

"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."

Read Customer Story
COO
,
Hugo
Darren Chait
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."
Read customer story
COO
,
Shogun
Nick Raushenbush
“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”
Read Customer Story
VP Customer Success & Sales
,
Foleon
Sam Brown
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
Read Customer Story
VP of Customers
,
Customer.io
Natalie Onions
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."
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Senior Director of Customer Success
,
Productboard
John Henwood
"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."
Read customer story
Get started with Vitally today

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