Build remarkably accurate customer health scores

Create and manage the overall picture of your customers’ health with extraordinary precision.

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Get specific with segmentation

Each customer segment is unique, so why score them all the same way? Create different health score equations with custom metrics and weights for each segment—from SMB to enterprise, and onboarding to renewal.

Uncover your customers' true health score

The customer journey is complex and a single health score doesn't cut it. Track multiple metrics—even the unconventional ones—at your accounts to gain clear visibility into a customer's success across multiple facets.

A health scoring model that's anything but binary

Our proprietary health scoring model allows Customer Success teams to track an account's overall health score using a weighted average of each individual health score you create.

Minimize risks, maximize opportunities

Get automated alerts the moment a customer is a risk or an opportunity. Proactively manage even your healthiest customers with static and dynamic thresholds.

Check out more features enabling the future of Customer Success

Senior Director of Customer Success
John Henwood

"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."

VP Customer Success & Sales
Sam Brown
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
VP of Customers
Natalie Onions
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."
Customer Success Manager
Diego ‘Colo’ Ventura
“Of the Customer Success tools that I’ve tried, Vitally is the one that spoke the most to the Customer Success Manager in me.”
Nick Raushenbush
“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”
Darren Chait
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."
Get started with Vitally today

Schedule a personalized demo today.

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