Each customer segment is unique, so why score them all the same way? Create different health score equations with custom metrics and weights for each segment—from SMB to enterprise, and onboarding to renewal.
The customer journey is complex and a single health score doesn't cut it. Track multiple metrics—even the unconventional ones—at your accounts to gain clear visibility into a customer's success across multiple facets.
Our proprietary health scoring model allows Customer Success teams to track an account's overall health score using a weighted average of each individual health score you create.
Get automated alerts the moment a customer is a risk or an opportunity. Proactively manage even your healthiest customers with static and dynamic thresholds.
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