Build remarkably accurate customer health scores

Create and manage the overall picture of your customers’ health with extraordinary precision.

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Accounts in onboarding. Accounts in renewal - Vitally product elements

Get specific with segmentation

Each customer segment is unique, so why score them all the same way? Create different health score equations with custom metrics and weights for each segment—from SMB to enterprise, and onboarding to renewal.

Uncover your customers' true health score

The customer journey is complex and a single health score doesn't cut it. Track multiple metrics—even the unconventional ones—at your accounts to gain clear visibility into a customer's success across multiple facets.

A health scoring model that's anything but binary

Our proprietary health scoring model allows Customer Success teams to track an account's overall health score using a weighted average of each individual health score you create.

Overall customer health

Minimize risks, maximize opportunities

Get automated alerts the moment a customer is a risk or an opportunity. Proactively manage even your healthiest customers with static and dynamic thresholds.

New Opportunity - Vitally product elements

Check out more features enabling the future of Customer Success

VP of Customers
,
Customer.io
Natalie Onions

"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."

COO
,
Shogun
Nick Raushenbush
“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”
Director of Customer Success
,
CompanyCam
Jared McCoskey
"With Vitally we can automate where we need to automate, and spend our time where we need to spend our time. It's made us way more efficient."
Customer Success Director
,
Grata
Domila McFarlane
"Vitally has solved the original problem that we had which was, understanding what our customer engagement is, how we're building our relationships with our customers, tracking who is in charge of particular accounts, and tracking how much they're paying."
VP of Customer Success
,
Avoma
Mark Stagi
"I can sleep at night [with Vitally] because now we can focus on what we love to do, which is talking to customers and driving that value, and not trying to figure out exactly how they're using us and what features are getting used or not. That's all at our fingertips right now."
VP of Customers
,
Customer.io
Natalie Onions
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."
Get started with Vitally today

Schedule a personalized demo today.

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