Vitally makes it easy for startups to unify customer data, automate repetitive tasks and scale quickly with up to 70% off all the tools you need to deliver world-class Customer Success (even before you hire your team).
Integrate with your existing tech stack
Manage CSM performance and track metrics
Access product and revenue insights
Create world-class automation workflows
Build powerful reports to track success
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
VP Customer Success & Sales
"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that we have a complete customer picture with one click."
"Vitally has solved the original problem that we had which was, understanding what our customer engagement is, how we're building our relationships with our customers, tracking who is in charge of particular accounts, and tracking how much they're paying."
Customer Success Director
The short answer is as soon as possible. The Customer Success Tool your company chooses will be your single source of truth for customer data and insights.
Unlike a CRM, a CS platform covers the entire customer life cycle—not just the transaction sales pipeline. Like a CRM, a robust CS platform will feature automation efficiencies and data analytics tools, but unlike a CRM, these features will be geared toward monitoring customer health, nurturing the customer relationship, and ensuring customers can succeed with your products.
The Startup Program is designed for startups with:
Not working with one of our listed partners? Let us know who you are working with and we’ll evaluate their eligibility for our Startup Partner Program as part of your application.
Schedule a personalized demo today.
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