See Vitally in action

Experience the power and simplicity of Vitally today. Empower your customer success team tomorrow.

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Loved by customers. Recognized leader in CS.

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Project Management

Create, manage, and track the progress of projects throughout the customer lifecycle.

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Health Scores

Take customer health to new heights (and weights) with multiple health scores for factors like product usage, NPS, and beyond.

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Onboarding campaign 50% complete
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Automatically engage churn risks


The future of Customer Success is white-glove management at scale. Our automation Playbooks enable teams of all sizes to deliver exceptional customer experiences.

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"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."
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Reporting & Analytics

Proactively monitor key metrics around the entire customer lifecycle with out-of-the-box reporting and dashboards.

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In-product NPS survery

NPS Surveys

Gather invaluable feedback, send targeted surveys, and analyze user satisfaction.

Customer 360°

Your single-pane-of-glass view of every customer in your book of business—complete with actionable insights around every facet of their product usage.

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Easily integrate without interruption

Sync customer data from tools across your tech stack in a matter of minutes—without tapping in engineering, operations, or IT for assistance.

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VP of Customers
Natalie Onions

"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."

Darren Chait
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."
Customer Success Manager
Diego ‘Colo’ Ventura
“Of the Customer Success tools that I’ve tried, Vitally is the one that spoke the most to the Customer Success Manager in me.”
Director of Customer Success
User Interviews
Hope Supernic
"Our team now really works solely out of Vitally. Instead of being in our inbox all day, we're able to be proactive."
VP Customer Success & Sales
Sam Brown
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
Nick Raushenbush
“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”
Get started with Vitally today

Schedule a personalized demo today.

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