Steve Jobs, the late co-founder of Apple, said it beautifully: “Work is going to fill a large part of your life. The only way to be truly satisfied is to do what you believe is great work.”
Good work, especially in the Customer Success space, requires integrity, motivation, and empathy. But to do great work, whether you’re a CSM, leader, or VP, you’ll need…
- Tried-and-true expertise from years of experience
- Meaningful connections with other leaders in the field
- A place to bounce ideas around and discover innovative strategies
One of the best ways to go from good to great in your CS role (and really, any role) is to seek out learning and growth opportunities in the form of conferences.
Well, we’ve got good news: 2024 has a strong lineup of Customer Success conferences. Read on to see which Customer Success conferences we’re keeping an eye on in 2024, and be sure to visit Vitally's events page to see where we'll be next.
The Top Customer Success Conferences to Attend in 2024
If we could only attend one CS conference in 2024, we’d choose one from the list below. In no particular order, here are some fast facts and overall information about the best conferences that you should consider attending if you’re a Customer Success professional.
#1. The Customer Conference Europe 2024
The Customer Conference is the leading international independent Customer Success event for tech companies, bringing together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future.
Vitally's own VP of Customer Success Taylor Johnston will be speaking, as well as notable CS thought-leaders like Gemma Cipriani-Espineira of CS Angel and Marija Skobe-Pilley of the Women in Customer Success podcast.
Who Should Attend?
According to the website, The Customer Conference is "tailored for CCOs, CS Leaders, and their teams."
When and Where Will This Event Happen?
January 25th, 2024; Leonardo Royal St. Paul Hotel, London, UK
How Much Is It to Attend?
£485 GBP for individuals, with discounts for groups of three or more.
#2-6. Customer Success Festival (Various Dates)
The Customer Success Festival series, which is hosted by the Customer Success Collective (CSC), gives global CS professionals a way to “connect, network, and learn from who's who in the CS Industry about the latest CS trends and key insights.” These festivals are perfect for CS practitioners who want to learn from their peers about the challenges and strategies they’re facing in their roles.
Who Should Attend?
According to CSC’s website, the Customer Success Festival series is best for “customer success champions from both the world's largest companies and most exciting startups” who want to “rally around a shared goal of providing incredible customer experiences, 24/7.”
A VP of Customer Success for a cybersecurity company put it this way: "This was one of the best conferences I've ever attended, from speakers to the level of engagement. Truly the best networking event I’ve attended."
When and Where Will These Festivals Happen?
Four of the five 2024 festivals that CSC has planned right now will happen in the United States, and one of the five will be hosted in The Netherlands (right at the end of tulip season, too!).
🤠 Austin, Texas | February 13-14, 2024
🏙️ New York City, New York | March 20-21, 2024
🌷 Amsterdam, The Netherlands | May 8-9, 2024*
🎲 Las Vegas, Nevada | May 22-23, 2024
🌉 San Francisco, California | September 4-5, 2024
*Note: There’s also a Chief Customer Officer Summit available for CCOs on the first day of the Amsterdam event: May 9, 2024.
How Much Is It to Attend?
There are three tiers of tickets on the early bird pricing for these events:
- Team Pass: $895 USD
- Gold Pass: $1,095 USD
- CSC Pro+ Subscription: $1,999 USD
You can learn more about 2024’s CS Festivals by visiting their website or downloading their brochure.
#7. Customer Experience 2024: A Frost & Sullivan Executive MindXchange
Customer Experience 2024: A Frost & Sullivan ExecutiveMindXchange is coming to Orlando in 2024. Whether you’re looking to improve your customer experience strategy, working to reduce customer churn, or trying to increase revenue, you’ll find the insights you seek here.
Customer Experience 2024 will focus on investing in digital solutions and action-oriented CX initiatives, all while prioritizing interaction and collaboration.
Who Should Attend?
The Customer Experience 2024 Executive MindXchange audience is 75% executive-level and above. You’ll be networking with Vice Presidents, Directors, and Senior Managers of Customer Experience, Customer Success, Marketing, Consumer Insights, Sales, and more.
When and Where Will This Event Happen?
July 15–17, 2024 at the Loews Royal Pacific Resort in Orlando, FL
How Much Is It to Attend?
Complete Series: $2240
All Sessions: $1795
By the Way...
This year is also the 20th anniversary of Frost & Sullivan's Customer Contact East: A Frost & Sullivan Executive MindXchange and 20th Anniversary Customer Contact West: A Frost & Sullivan Executive MindXchange. These events are designed for Contact Center, Customer Experience, Customer Care, and Customer Service executives, so give those events a look if your role focuses more on customer support strategy.
#8. SaaStr Annual 2024
SaaStr bills itself as "the world’s largest community of SaaS executives, founders, and entrepreneurs," and their SaaStr Annual events have been bringing the industry together since 2015. An estimated 13,000+ SaaS executives, founders, and VCs will come together for SaaStr Annual 2024, a "festival-style" conference featuring three full days of tactical content, hundreds of workshops (including a growing Customer Success-focused track), and thousands of networking sessions.
Who Should Attend?
B2B founders, executives, revenue leaders, and investors in the world of SaaS. Basically, anyone responsible for helping a SaaS company grow and scale.
When and Where Will This Event Happen?
September 10–12, 2024 in the San Francisco Bay Area (venues TBA)
How Much Is It to Attend?
SaaStr Annual 2024 pricing starts at $699/ticket for startup founders and employees with a group discount. Ticket prices for VCs and enterprise team members are more expensive.
#9. The CS100 Summit
The CS100 Summit Customer Success Leadership Conference is a top-rated annual event hosted by ClientSuccess. The VP of Customer Success at G2 has this to say about it:
“Having been in customer success for years, I have been tempted with the stupid thought that there aren’t any good, new ideas to improve our team’s and customers’ experience. CS100 shattered that thought, and I’m now sifting through my pages of notes, deciding what new ideas to test first.”
Here’s a promo video they created a couple of years ago to showcase their engaging speakers and out-of-the-ordinary networking excursions, including ziplining and horseback riding:
Who Should Attend?
The CS100 Summit offers a mix of “high-level strategy discussions with real-world applications” to give Customer Success leaders and practitioners a place to ask questions, learn from each other, and enhance their craft. In short, anyone who interacts with customers or leads a team of people who regularly manage customers is welcome.
When and Where Will the CS100 Summit Happen?
While ClientSuccess hasn’t announced their 2024 dates quite yet, we expect this 7th annual conference to happen in the fall, as 2023’s was in late September.
In terms of “where,” all summits since 2017 have happened at the Sundance Mountain Resort in Sundance, Utah, so we expect that to be the case in 2024, too.
How Much Is It to Attend?
The 2024 price has not been announced, but feel free to peruse FAQs about pricing from last year’s event to get a sense of what to expect.
#10. Pulse 2024
Pulse 2024 will be Gainsight’s 11th annual conference. “Isn’t Gainsight a Vitally competitor?” Yep, they are… but they throw a mean conference, and we’d be remiss not to highlight that.
Pulse 2023 event was all about becoming CS professionals who are more “durable, resilient, and adaptable.” They offered 72 sessions within eight tracks, and even sprinkled in fun elements like puppies, parties, fake mustaches, and costumes. Here’s the latest recap on the Pulse website:
Who Should Attend?
Pulse is for Customer Success Professionals of all levels of experience. Last year’s website offers this description of their ideal attendee profile:
When and Where Will Pulse 2024 Happen?
Pulse 2024 has not yet been announced, but last year, Pulse US was in San Francisco in May, and Pulse Europe was in Amsterdam in November.
How Much Is It to Attend?
The 2024 price has not been announced yet, but feel free to peruse last year's website to get a sense of what to expect. It’s an upscale, likely pricey event.
#11. CX North America by Forrester
CX North America is a formal, insightful event Forrester has hosted for a few years in Nashville. Last year, this event boasted more than 100 session options led by 60+ analysts. 2024’s theme is Tie CX With Customer-Obsessed Growth, and the focus will be on “transforming CX into a center for excellence, guiding CX champions and enthusiasts across marketing, digital, technology, and CX teams.”
Registration is open, and Forrester offers last year’s agenda, pricing, and tons of additional information on their website to help professionals figure out if this conference is a good fit for their needs.
Who Should Attend?
CX North America is best for anyone who works in Customer Success, Customer Experience, or Marketing. Last year, they offered tons of role-specific sessions to be sure there’s something relevant for every attendee, no matter their tenure or seniority in the industry.
When and Where Will CX North America Happen?
CX North America is happening in Nashville (and online, too) from June 17-20, 2024.
How Much Is It to Attend?
There are two tiers of individual pricing.
- For Super Early Bird Forrester Clients: $3,395 USD
- For Super Early Bird Non-Clients of Forrester: $3,595 USD
If you have a group of five people who’d like to attend, there are also two tiers of pricing for that:
- For Forrester Clients: $13,580 USD
- For Non-Clients of Forrester: $14,380 USD
Make No Mistake, Conferences Are Worth It
So those are the conferences we’re watching in 2024. The most inspiring part of pulling this post together was reading the testimonials from each conference. For so many Customer Success leaders, building relationships with other people who are doing the same job as them at other companies is inspiring, encouraging, and chock-full of learning opportunities.
To learn more about each of the conferences we’ve mentioned above, here are their websites again, all in one place:
- The Customer Conference
- CSC’s Customer Success Festivals
- Customer Experience 2024: A Frost & Sullivan ExecutiveMindXchange
- The CS100 Summit (The 2024 site isn’t live yet, so we’ve included the 2023 link.)
- Pulse (The 2024 site isn’t live yet, so we’ve included the 2023 link.)
- CX North America
If you’d like to talk to a CS professional who’s attended a few of these events, don’t hesitate to reach out to us at hello@vitally.io, and we can do our best to connect you with the right people.
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