We asked six Customer Success leaders: “What’s your best strategy for improving cross-departmental collaboration?”

Skip to:

• ‍00:00 Intro
• ‍00:13 Understand what each part of the organization cares about
• ‍01:01 Build relationships with your cross-functional partners
• ‍01:34 Run regular team sessions sharing challenges and feedback from customers
• ‍02:45 Get people together in person as frequently as possible
• ‍03:40 Take a "help me help you" approach to cross-functional collaboration
• ‍04:58 Encourage transparency and open dialogue
• ‍05:30 Align every department around customer-centric goals
• ‍06:18 Be intentional about opportunities to create connection
• ‍07:22 Create a culture of empathy

Featured in this episode:

• Lizzy Rosen / VP of Customer Success at Vendr
• Jason Noble / Global VP of Customer Success at Vinli
• Katie Bugas / Chief Customer Officer at Triptease
• Mary Poppen / President, Chief Customer Officer at HRIZONS Employee Experienc
• Karla Kannan / Senior Vice President, Customer Experience at BirchStreet Systems
• Mary Migiano / Head of Customer Success at Compt

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