Vitally asked seven Customer Success leaders “What’s your best advice for CSMs who want to be VPs of Customer Success?”
Skip to:
- 00:00 Intro
- 00:13 Solve problems that move the needle
- 01:03 Get interested in other areas of the business
- 02:07 Build relationships with customers, other departments, and the CS community
- 03:21 Work on becoming a "team captain"
- 04:20 Invest in building new business skills
- 05:08 Understand the KPIs that will help you improve your process and impact other teams
- 06:06 Continuously evaluate your efforts and share your learnings with leadership
- 07:00 Look at VP-level job descriptions and start learning the skills you don't currently have
- 08:27 Don't keep your career goals to yourself
Featured in this episode:
- Mark Stagi / VP of Customer Success at Avoma
- Parker Moore / Head of Customer Success at Vitally
- Ashna Patel / Manager of Customer Success at Ascent Cloud
- Ed Porter / Fractional Chief Revenue Officer and Owner at Blue Chip CRO
- Annie Dean / CEO and CoFounder at RecastSuccess
- Irit Eizips / Chief Customer Officer & CEO at CSM Practice
- Rachel Provan / Founder & CEO at Provan Success
For more on the topic of CSM professional development, read "How to Upskill as a CSM: 6 Pro Tips for Surviving the Current Job Market."
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