Vitally asked five Customer Success leaders, “What should CS teams do during an economic downturn to prove their value?”

Skip to:

• ‍00:00 Intro
• ‍00:13 Focus on clients in industries that are doing well
• ‍01:21 Ask your customers honest questions about their intentions to renew
• ‍03:00 Get close to revenue and take accountability for it
• ‍03:57 Demonstrate meaningful value to your customers and company
• ‍06:11 Understand how your customers' needs have shifted

Featured in this episode:

• Annie Dean / CEO and CoFounder at RecastSuccess
• Kristen Gray Psychas / Sr. Customer Success Manager at Banzai
• Dan Ennis / Manager of Scale Customer Success at ‪@mondaydotcom‬
• Donna Weber / Customer Onboarding Expert and Author at DonnaWeber.com
• Jason Brown / Global Customer Success Leader and Consultant

For more on this topic, read our blog post "How CS Teams Can Survive a Down Market and Keep Their Seat at the Table."

To catch future episodes of One Vital Question, subscribe to Vitally on YouTube: ‪@vitally_io‬