Vitally asked seven Customer Success leaders: "What's your best customer retention strategy that not enough CS teams use?"
Skip to:
- 00:00 Intro
- 00:12 Anchor your success plans in leading indicators
- 01:25 Treat every interaction as a pre-sales engagement
- 02:20 Ask your customers 'Would you renew today?'
- 03:41 Focus on early activation
- 04:57 Offer direct communication through a shared Slack channel
- 06:15 Help your customers achieve measurable results
- 07:26 Share a 'highlight reel' of the customer's product usage
Featured in this episode:
- Ola Ogungbemile / Customer Success Manager, SME - Distribution & GTM at PartnerStack
- Rebecca Wilde / Senior CSM at Egnyte
- Mimi Marani / Senior Customer Success Manager at Vitally
- Jean Chapin / Former Sr Director, Customer Experience at Malwarebytes
- Nicole Kimball / Director of Revenue Operations at Vitally
- Ben Ottesen / Scaled Customer Success Manager at BILL
- Myles Bradwell / VP of Customer Success at UserEvidence
To catch future episodes of One Vital Question, subscribe to Vitally on YouTube: @vitally_io
