How to Operationalize Customer Feedback, Sentiment, and Advocacy ft. Simplesat

Established customer relationships are worth the effort — greater engagement, a deeper understanding of the customer, and increased loyalty for long-term success.

Vitally—the modern Customer Success Platform—and Simplesat—the fun and engaging survey tool for service businesses to gather insightful feedback from their customers—hosted a panel of industry experts to discuss the importance of understanding customer sentiment, turning customers into advocates, and measuring the impact of customer relationships that drive real change.

Our panelists covered:

• How to best use customer sentiment to make better decisions for your Customer Success organization. 
• Strategies for boosting customers involvement in advocating for your business or product.
• Best practices for creating actionable insights from customer feedback that measure long-term impact.
• And answers to your questions!