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The 5 Best Catalyst Alternatives for Customer Success Management
For CS Leadership

The 5 Best Catalyst Alternatives for Customer Success Management

Catalyst impresses at first, but businesses looking for a more customizable solution that helps them scale CS efficiently may want to look for alternatives.

Devin Pickell
Devin Pickell
September 8, 2023
B2B Customer Churn Prevention: 8 Tactics That Actually Work in 2023
For CS Managers

B2B Customer Churn Prevention: 8 Tactics That Actually Work in 2023

Forget the "best practices." These are the churn prevention strategies that boots-on-the-ground Customer Success pros are using to retain customers in the real world.

Olivia Adkison
Olivia Adkison
September 7, 2023
How to Build Your First Customer Success Team
For CS Leadership

How to Build Your First Customer Success Team

We'll walk you though how to define your Customer Success goals, identify core roles and responsibilities, hire the right people, and create an effective CS engine for your company.

Faith Uzuegbu
Faith Uzuegbu
September 1, 2023
The 8 Most Useful Zapier Integrations for Vitally
For CS Managers

The 8 Most Useful Zapier Integrations for Vitally

By setting up Zapier integrations between Vitally and your SaaS stack, you’ll eliminate tons of manual effort and put all your important CS processes in one place.

Ryan LaFlamme
Ryan LaFlamme
August 30, 2023
What Operations Pros Need to Know About Customer Success Software
For CS Operations

What Operations Pros Need to Know About Customer Success Software

As an Ops leader, your job boils down to three words: Make things work. Here's how to approach your CSP search so that things run even smoother at your company.

Olivia Adkison
Olivia Adkison
August 21, 2023
Rinsed Unlocks Customer Insights and Enhances Team Collaboration with Vitally
Customer Story

Rinsed Unlocks Customer Insights and Enhances Team Collaboration with Vitally

“We’re the CRM for car washes, but we need the CRM for Customer Success.”

Vitally Team
Vitally Team
August 18, 2023
14 Customer Success Statistics That CS Teams Need to Know
For CS Managers

14 Customer Success Statistics That CS Teams Need to Know

We gathered the latest Customer Success stats to show CS’s impact on revenue growth, customer retention, team productivity, and more.

Devin Pickell
Devin Pickell
August 16, 2023
Vitally Accelerates BombBomb's Operations with 27x Faster Information Retrieval
Customer Story

Vitally Accelerates BombBomb's Operations with 27x Faster Information Retrieval

“Being able to have everything in one location really lets us compare the success and effectiveness of the entire team.” 

Vitally Team
Vitally Team
August 14, 2023
Measure Dynamic Data Points Across Objects With Calculated Traits in Vitally
Vitally Updates

Measure Dynamic Data Points Across Objects With Calculated Traits in Vitally

We’re excited to announce the release of Calculated Traits, a new form of Custom Traits in Vitally that unlocks more ways for Customer Success teams to track and analyze customer data.

Rachel Sheldon
Rachel Sheldon
August 14, 2023
18 Essential Customer Success Software Features
For CS Managers

18 Essential Customer Success Software Features

When evaluating CSP software, consider how these core features will help your CS team meet its goals and increase the value you provide to customers.

Devin Pickell
Devin Pickell
August 7, 2023
How to Avoid Burnout as a Customer Success Manager
For CS Managers

How to Avoid Burnout as a Customer Success Manager

Feeling some burnout in your CSM role? These expert strategies will help you foster resilience and protect your mental health.

Rana Bano
Rana Bano
August 3, 2023
Build vs. Buy: Why Developing Your Own CSP Is Never a Good Idea
For CS Leadership

Build vs. Buy: Why Developing Your Own CSP Is Never a Good Idea

It rarely makes sense to develop a Customer Success Platform inside your existing CRM. Here’s why some B2B companies consider it, and why they regret it.

Faith Uzuegbu
Faith Uzuegbu
July 27, 2023
The 5 Best Customer Success Platforms for Small Businesses: An Honest Look
For CS Leadership

The 5 Best Customer Success Platforms for Small Businesses: An Honest Look

A modern CSP sends efficiency through the roof, especially for small teams in growth mode. Here are five Customer Success tools that are doing it right.

Olivia Adkison
Olivia Adkison
July 19, 2023
What Is Customer Success Software? A Guide for B2B Businesses of All Sizes
For CS Managers

What Is Customer Success Software? A Guide for B2B Businesses of All Sizes

Customer Success Software is a category of B2B business software that companies use to monitor, manage, and optimize their customer journeys. Here's why Customer Success Software is crucial to the health of your business.

Devin Pickell
Devin Pickell
July 12, 2023
The 5 Best Customer Success Platforms for Mid-Market Businesses
For CS Leadership

The 5 Best Customer Success Platforms for Mid-Market Businesses

You're not a young startup anymore, and suddenly your first CSP doesn't cut it. Fear not — these top-rated Customer Success Platforms are built for the complexities of a fast-growing mid-sized business.

Faith Uzuegbu
Faith Uzuegbu
July 10, 2023
Fresh Out of the Lab: Vitally’s A.I.-Powered First Call Success Generator
Future of CS

Fresh Out of the Lab: Vitally’s A.I.-Powered First Call Success Generator

Struggling to align CSMs and new customers? Master the first customer call with our ChatGPT-powered success plan generator.

Ben Goldstein
Ben Goldstein
June 28, 2023
Vitally Brings the Heat with 14 G2 Badges for Summer 2023
Vitally Updates

Vitally Brings the Heat with 14 G2 Badges for Summer 2023

Summer 2023 G2 badges are here, and we owe them all to our incredible customers! Check out this blog to learn more about our latest achievements.

Haley Teeples
Haley Teeples
June 28, 2023
8 Customer Success Templates for Effective Onboarding Processes
For CS Managers

8 Customer Success Templates for Effective Onboarding Processes

Transform your onboarding process with 8 practical templates that create consistency and boost team productivity | Vitally

Haley Teeples
Haley Teeples
June 22, 2023

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