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6 Pro Tips for Boosting Your Customer Survey Response Rates
For CS Managers

6 Pro Tips for Boosting Your Customer Survey Response Rates

As businesses increasingly rely on customer data to drive strategy, well-designed customer surveys are a secret weapon. Here’s how to get the most out of your survey sends.

Kelley Turner
Kelley Turner
November 10, 2024
The Power of Making Clients Feel Heard and Understood
For CS Managers

The Power of Making Clients Feel Heard and Understood

Learn how deep listening, strategic questions, and 30,000 foot customer conversations help CS professionals build trust, reduce churn, and uncover new growth opportunities.

Bob London
Bob London
November 7, 2024
The Future of Customer Success: 6 Key Trends and Predictions for 2025 and Beyond
For CS Leadership

The Future of Customer Success: 6 Key Trends and Predictions for 2025 and Beyond

Over the next decade, CS will be driven by new technology, shifts in customer expectations, and innovative strategies that will enhance customer experiences.

Maria Waida
Maria Waida
November 6, 2024
The Four Stages of Customer Onboarding Maturity
For CS Leadership

The Four Stages of Customer Onboarding Maturity

By identifying your current stage and taking steps to reach the next level, you can deliver value to your customers faster and ensure your team members are working efficiently with the resources they have.

Donna Weber
Donna Weber
November 5, 2024
The Fall Drop: Better Just Got Better
Vitally Updates

The Fall Drop: Better Just Got Better

Introducing Vitally's Fall Drop, our latest release of best-in-class Customer Success features tailored for today’s Customer Success teams.

Rachel Sheldon
Rachel Sheldon
October 30, 2024
The 8 Best Customer Success Conferences of 2025
For CS Leadership

The 8 Best Customer Success Conferences of 2025

One of the best ways to go from good to great in your Customer Success role is to attend CS conferences. Here are the ones we’re keeping an eye on in 2025. 

Olivia Adkison
Olivia Adkison
October 22, 2024
"CSM Confidential" Part 2: Helping Direct Reports Navigate Career Growth & Compensation — 9 Key Takeaways
For CS Leadership

"CSM Confidential" Part 2: Helping Direct Reports Navigate Career Growth & Compensation — 9 Key Takeaways

During our second CSM Confidential event, our expert guests discussed how to support the professional growth of future Customer Success leaders. Here's a summary of the most important insights.

Maria Waida
Maria Waida
October 16, 2024
Customer Success at Scale: How to Identify and Prioritize Expansion Opportunities
For CS Managers

Customer Success at Scale: How to Identify and Prioritize Expansion Opportunities

By streamlining your expansion processes, you can spend less time searching for opportunities and more time engaging with customers in productive, value-driven ways.

Samantha David
Samantha David
October 14, 2024
How to Earn Cross-Functional Brownie Points Through Efficient Collaboration
For CS Managers

How to Earn Cross-Functional Brownie Points Through Efficient Collaboration

On our quest for personal productivity, there's a crucial factor we often overlook: how our prioritization impacts others. Here's how to make productivity a team sport.

Virginia D. Bloom
Virginia D. Bloom
October 10, 2024
Roadmap for New CS Leaders: What to Prioritize in Your First 30/60/90 Days
For CS Leadership

Roadmap for New CS Leaders: What to Prioritize in Your First 30/60/90 Days

Lizzy Rosen shares her advice for acing a new CS leadership role, including how to build trust from day one and the tactical questions you should ask your team.

Hiba Amin
Hiba Amin
October 8, 2024
How to Build a Customer Survey From Start to Finish
For CS Managers

How to Build a Customer Survey From Start to Finish

Learn how your Customer Success team can build actionable surveys, improve data visibility, and discover customer insights that drive business results.

Faith Uzuegbu
Faith Uzuegbu
October 2, 2024
A Short Guide on Building “Wow” Customer Self-Service Experiences
For CS Leadership

A Short Guide on Building “Wow” Customer Self-Service Experiences

Is your time being eaten up by support tasks that should be owned by other teams? Here's how to create self-service platforms that help clients help themselves.

Heather Hernandez
Heather Hernandez
September 27, 2024
Intentional Communication: The Key to Effective Customer Success Leadership
For CS Leadership

Intentional Communication: The Key to Effective Customer Success Leadership

Customer Success requires effective communication skills, whether you’re a CSM, team leader, or executive. Here's how to ensure you're always conveying the right message.

Emilia D'Anzica
Emilia D'Anzica
September 20, 2024
The ChatGPT Hack That Rescued My Customer Success Team
For CS Managers

The ChatGPT Hack That Rescued My Customer Success Team

AI tools don't have to be scary for CS pros. Here’s how I built a ChatGPT bot that improved our customer experience and saved my team hundreds of hours of work.

Alexandra Latter
Alexandra Latter
September 18, 2024
Customer Success & Marketing: Whose Team Are We On, Anyway?
For CS Managers

Customer Success & Marketing: Whose Team Are We On, Anyway?

“Customer advocacy is the cycle of doing so right by your customers in every aspect of your business that they feel compelled to shout it from the rooftops, thus bringing in new customers.”

Brigid O’Donnell Colver
Brigid O’Donnell Colver
September 6, 2024
B2B Customer Churn Prevention: 8 Tactics That Actually Work in 2025
For CS Managers

B2B Customer Churn Prevention: 8 Tactics That Actually Work in 2025

Forget the "best practices." These are the churn prevention strategies that boots-on-the-ground Customer Success pros are using to retain customers in the real world.

Olivia Adkison
Olivia Adkison
September 6, 2024
"CSM Confidential" Part 1: How Work Impacts Life for CSMs — 10 Key Takeaways
For CS Leadership

"CSM Confidential" Part 1: How Work Impacts Life for CSMs — 10 Key Takeaways

Vitally's first “CSM Confidential” event explored the challenges faced by CSMs and offered strategies for CS team leaders to create healthier, more productive work environments.

Maria Waida
Maria Waida
September 4, 2024
Improve Visibility on Customer Interactions by Connecting Thena to Vitally
Vitally Updates

Improve Visibility on Customer Interactions by Connecting Thena to Vitally

Introducing a new integration with Thena to sync your customer interactions from Slack, Email, Microsoft Teams, and more directly into Vitally.

Mary Lim
Mary Lim
August 26, 2024

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