Blog
Expert advice and cutting-edge CS tactics to help you supercharge your book of business.
Vitally Named the Leading Customer Success Platform of G2’s Top 50 Project Management Tools of 2025
Vitally ranked 18th on G2's list, joining Smartsheet, Asana, Airtable, and Slack. Most notably, Vitally is the highest and only ranked Customer Success Platform.
5 Customer Success Processes You Can’t Manage With a CRM
Traditional CRMs trap your team in routine client management tasks, making it hard to drive tangible business outcomes. Here are a few critical CS processes that you can only do with a CSP.
Turning Your First Customers Into Recurring Revenue: A Guide for Startups
Learn how to turn your first customers into loyal, recurring revenue through relationship building, proactive onboarding, and growth-focused Customer Success strategies.
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How to send automated customer success emails that don’t suck
Here are three things people hate about email and three ways you can improve the chances that your inbox communications will delight, not annoy.
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Four Tips From the Experts to Lead Your Customer Success Team Remotely
Leading a dispersed Customer Success team is daunting learn from the experts with their top tips for managing remote Customer Success teams.
Which Customer Success Tools Belong in Your Startup Tech Stack
With hundreds of software solutions available, how do you choose? Here's a list of 11 tools you can use to automate repetitive tasks.
How Soapbox uses Vitally to fuel their Product-Led Growth
Soapbox needed a way to prioritize trials and free users that represented actual revenue upsell opportunities. All with a Customer Success team of two.
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These Five Customer Churn Prediction Mistakes Are Costing You
Discover the 5 mistakes you might be making when predicting customer churn and what to do about them.
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