Blog
Expert advice and cutting-edge CS tactics to help you supercharge your book of business.
5 Customer Success Processes You Can’t Manage With a CRM
Traditional CRMs trap your team in routine client management tasks, making it hard to drive tangible business outcomes. Here are a few critical CS processes that you can only do with a CSP.
Turning Your First Customers Into Recurring Revenue: A Guide for Startups
Learn how to turn your first customers into loyal, recurring revenue through relationship building, proactive onboarding, and growth-focused Customer Success strategies.
6 Pro Tips for Boosting Your Customer Survey Response Rates
As businesses increasingly rely on customer data to drive strategy, well-designed customer surveys are a secret weapon. Here’s how to get the most out of your survey sends.
Which Customer Success Tools Belong in Your Startup Tech Stack
With hundreds of software solutions available, how do you choose? Here's a list of 11 tools you can use to automate repetitive tasks.
How Soapbox uses Vitally to fuel their Product-Led Growth
Soapbox needed a way to prioritize trials and free users that represented actual revenue upsell opportunities. All with a Customer Success team of two.
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These Five Customer Churn Prediction Mistakes Are Costing You
Discover the 5 mistakes you might be making when predicting customer churn and what to do about them.
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