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World-Class Customer Success for B2B SaaS

Senior Director of Customer Success, Productboard
John Henwood
“Over the past year we have been fortunate to really improve our retention rate, and a lot of those insights are from the data we have been able to gather from Vitally."
Hugo uses Vitally Elements and Success Metrics to onboard and support thousands of new customers per week.
COO
,
Hugo
Darren Chait

"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."

Pencil significantly decreases time to value for customers with Vitally
Customer Success Lead
,
Pencil
Chase Mohseni
"We've minimum 3x'ed, if not 5x'ed, our ability to be in more places at once and actually do the core of our job, which is just decreasing time to value for customers, and making them feel excited about working with pencil.”
Grata Increases Monthly Active Users and Power Users with Vitally Automation
Customer Success Director
,
Grata
Domila McFarlane
"Vitally has solved the original problem that we had which was, understanding what our customer engagement is, how we're building our relationships with our customers, tracking who is in charge of particular accounts, and tracking how much they're paying."
Productboard reduced gross churn by 50% in 1 year by automating time-consuming tasks and increasing CSM bandwidth with customer insights from Vitally.
Senior Director of Customer Success
,
Productboard
John Henwood
"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."
Hubstaff builds Customer Success right starting on day-one with Vitally.
VP of Sales and Success
,
Hubstaff
Syed Asad
"If we don't give Customer Success teams all the ammunition they need to actually go ahead and help customers, the whole idea behind having a Success team is just moot."
Customer.io uses Vitally Health Scores and Playbooks to make sure no customers fall through the cracks.
VP of Customers
,
Customer.io
Natalie Onions
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."

The most powerful Customer Success teams are powered by Vitally

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Get started with Vitally today

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