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Trusted by leading SaaS companies
COO/ Co-Founder — Shogun
Nick Raushenbush
"I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves."
World-Class Customer Success for B2B SaaS
Senior Director of Customer Success, Productboard
John Henwood
“Over the past year we have been fortunate to really improve our retention rate, and a lot of those insights are from the data we have been able to gather from Vitally."
Industry
Leading time to value starting with out-of-the-box reporting, and syncing customer data from tools across your tech stack in a matter of minutes—without tapping in engineering, operations, or IT for assistance.
Customer Success Features
All of the classic Customer Success features you’ve come to expect from a CS platform (and more), reimagined for the next generation of B2B SaaS.
Straighten out your CS data and processes
Regardless of your source of truth for customer data—whether it’s a CRM or something else—Vitally can help you straighten out your CS data and processes.
Industry-Leading Time to Value
Industry-leading time to value starting with out-of-the-box reporting, and syncing customer data from tools across your tech stack in a matter of minutes—without tapping in engineering, operations, or IT for assistance.
CS Rebuilt for Modern B2B SaaS
All of the classic Customer Success features you’ve come to expect from a CS platform (and more), reimagined for the next generation of B2B SaaS.
Streamline CS Data & Processes
Regardless of your source of truth for customer data—whether it’s a CRM or something else—Vitally can help you straighten out your CS data and processes.
Director of Customer Success
,
User Interviews
Hope Supernic
"Our team now really works solely out of Vitally. Instead of being in our inbox all day, we're able to be proactive."
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
"We've minimum 3x'ed, if not 5x'ed, our ability to be in more places at once and actually do the core of our job, which is just decreasing time to value for customers, and making them feel excited about working with pencil.”
"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that we have a complete customer picture with one click."
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."
"If we don't give Customer Success teams all the ammunition they need to actually go ahead and help customers, the whole idea behind having a Success team is just moot."
"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that we have a complete customer picture with one click."
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."
“We started to talk about data instead of personal guesses and personal wishes. It's always good to have those KPIs and data about the customers’ progress and success.”
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