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Trusted by leading SaaS companies
COO/ Co-Founder — Shogun
Nick Raushenbush
"I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves."
World-Class Customer Success for B2B SaaS
Senior Director of Customer Success, Productboard
John Henwood
“Over the past year we have been fortunate to really improve our retention rate, and a lot of those insights are from the data we have been able to gather from Vitally."
Industry
Leading time to value starting with out-of-the-box reporting, and syncing customer data from tools across your tech stack in a matter of minutes—without tapping in engineering, operations, or IT for assistance.
Customer Success Features
All of the classic Customer Success features you’ve come to expect from a CS platform (and more), reimagined for the next generation of B2B SaaS.
Straighten out your CS data and processes
Regardless of your source of truth for customer data—whether it’s a CRM or something else—Vitally can help you straighten out your CS data and processes.
Industry-Leading Time to Value
Industry-leading time to value starting with out-of-the-box reporting, and syncing customer data from tools across your tech stack in a matter of minutes—without tapping in engineering, operations, or IT for assistance.
CS Rebuilt for Modern B2B SaaS
All of the classic Customer Success features you’ve come to expect from a CS platform (and more), reimagined for the next generation of B2B SaaS.
Streamline CS Data & Processes
Regardless of your source of truth for customer data—whether it’s a CRM or something else—Vitally can help you straighten out your CS data and processes.
COO
,
Hugo
Darren Chait
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."
"We've minimum 3x'ed, if not 5x'ed, our ability to be in more places at once and actually do the core of our job, which is just decreasing time to value for customers, and making them feel excited about working with pencil.”
"Vitally has solved the original problem that we had which was, understanding what our customer engagement is, how we're building our relationships with our customers, tracking who is in charge of particular accounts, and tracking how much they're paying."
"If we don't give Customer Success teams all the ammunition they need to actually go ahead and help customers, the whole idea behind having a Success team is just moot."
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."
“One of my goals that I wanted to achieve in bringing Vitally on was helping my CS team become a revenue driving team, and we are well on track to do that at this point. We're seeing an increase in customer renewal deals converting. We're seeing an increase in expansion revenue, and again, that all goes back to having Vitally, and having a place to manage those processes.”
"We've minimum 3x'ed, if not 5x'ed, our ability to be in more places at once and actually do the core of our job, which is just decreasing time to value for customers, and making them feel excited about working with pencil.”
"If we don't give Customer Success teams all the ammunition they need to actually go ahead and help customers, the whole idea behind having a Success team is just moot."
"I can sleep at night [with Vitally] because now we can focus on what we love to do, which is talking to customers and driving that value, and not trying to figure out exactly how they're using us and what features are getting used or not. That's all at our fingertips right now."
"We've minimum 3x'ed, if not 5x'ed, our ability to be in more places at once and actually do the core of our job, which is just decreasing time to value for customers, and making them feel excited about working with pencil.”
"I can sleep at night [with Vitally] because now we can focus on what we love to do, which is talking to customers and driving that value, and not trying to figure out exactly how they're using us and what features are getting used or not. That's all at our fingertips right now."
“One of my goals that I wanted to achieve in bringing Vitally on was helping my CS team become a revenue driving team, and we are well on track to do that at this point. We're seeing an increase in customer renewal deals converting. We're seeing an increase in expansion revenue, and again, that all goes back to having Vitally, and having a place to manage those processes.”
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