The fee a company pays in exchange for their first year of access and use of Vitally's platform.

To qualify as an Opportunity, a referral must meet the following criteria: 1) A *company* providing B2B software solution with more than 10 full-time employees; 2) A *contact* with decision-making seniority in the Customer Success organization; 3) The contact *completes a discovery call*; 4) *expresses clear intent* to purchase as Customer Success platform within 90 days.

A B2B SaaS company with more than 10 full-time employees that expresses clear intent to purchase a Customer Success platform within the next 60 days.

A successful referral requires that you introduce Vitally to someone who can make decisions about Customer Success at a third party company. This means you cannot refer yourself or someone else at the company you work for.

You’ll receive an email notification when you first submit your referral, and will receive additional updates via email as the status of your referral progresses.

Yes! Customer or not, we welcome anyone spreading the word to participate in the referral program.