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Product-Led Customer Success for B2B SaaS

Senior Director of Customer Success, Productboard
John Henwood
“Over the past year we have been fortunate to really improve our retention rate, and a lot of those insights are from the data we have been able to gather from Vitally."
Hugo uses Vitally Elements and Success Metrics to onboard and support thousands of new customers per week.
COO
,
Hugo
Darren Chait

"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."

Pencil significantly decreases time to value for customers with Vitally
Customer Success Lead
,
Pencil
Chase Mohseni
"We've minimum 3x'ed, if not 5x'ed, our ability to be in more places at once and actually do the core of our job, which is just decreasing time to value for customers, and making them feel excited about working with pencil.”
ikas experiences cost savings, company-wide coordination, and data consolidation with Vitally
CEO
,
ikas
Mustafa Namoğlu
“We started to talk about data instead of personal guesses and personal wishes. It's always good to have those KPIs and data about the customers’ progress and success.”
Shogun uses rule-based alerts in Vitally to zero in on merchants who are in need of support in a busy customer base of 18,000.
COO
,
Shogun
Nick Raushenbush
“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”
VP Customer Success & Sales
,
Foleon
Sam Brown
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
CSMs at Klaus use Vitally to segment their account portfolio into different groups for more impactful customer communication
CEO
,
Klaus
Martin Kõiva
"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that we have a complete customer picture with one click."

The most powerful Customer Success teams are powered by Vitally

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Get started with Vitally today

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