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Product-Led Customer Success for B2B SaaS

Senior Director of Customer Success, Productboard
John Henwood
“Over the past year we have been fortunate to really improve our retention rate, and a lot of those insights are from the data we have been able to gather from Vitally."
Shogun uses rule-based alerts in Vitally to zero in on merchants who are in need of support in a busy customer base of 18,000.
COO
,
Shogun
Nick Raushenbush

“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”

Hugo uses Vitally Elements and Success Metrics to onboard and support thousands of new customers per week.
COO
,
Hugo
Darren Chait
"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."
User Interviews masters proactive Customer Success and reduces customer churn by 50% with Vitally.
Director of Customer Success
,
User Interviews
Hope Supernic
"Our team now really works solely out of Vitally. Instead of being in our inbox all day, we're able to be proactive."
Ikas experiences cost savings, company-wide coordination, and data consolidation with Vitally
CEO
,
Ikas
Mustafa Namoğlu
“We started to talk about data instead of personal guesses and personal wishes. It's always good to have those KPIs and data about the customers’ progress and success.”
Pencil significantly decreases time to value for customers with Vitally
Customer Success Lead
,
Pencil
Chase Mohseni
"We've minimum 3x'ed, if not 5x'ed, our ability to be in more places at once and actually do the core of our job, which is just decreasing time to value for customers, and making them feel excited about working with pencil.”
Shogun uses rule-based alerts in Vitally to zero in on merchants who are in need of support in a busy customer base of 18,000.
COO
,
Shogun
Nick Raushenbush
“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”

The most powerful Customer Success teams are powered by Vitally

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Loved by customers. Recognized leader in CS.

Get started with Vitally today

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