Customer.io uses Vitally Health Scores and Playbooks to make sure no customers fall through the cracks.
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."
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Vitally Integrations Used
Customer.io goes from no dedicated Customer Success tool to seeing a massive ROI with Vitally
Customer.io is a messaging platform that allows marketers from leading brands like Reddit, Clearbit, Segment, Buffer, and thousands more, to take an idea and turn it into a powerful automated message campaign. Customer.io’s powerful, logic-based tools help their customers capture every edge case and connect to the real people in their audience.
Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.
Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.