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Customer.io

Customer.io uses Vitally Health Scores and Playbooks to make sure no customers fall through the cracks.

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VP of Customers, Natalie Onions
Customer.io
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."

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May 2019

Started with Vitally

3,000+

Customers powered by Customer.io

24

Users in Vitally
Vitally Integrations Used
Vitally Analytics API
Zapier
Zendesk
Vitally REST API
Stripe
Intercom
Simplesat
Snowflake
Slack
Sendgrid
Segment
Rudderstack
Salesforce
Redshift
Recurly
Outlook
Pendo
Postgres
Looker
Mixpanel
HubSpot
Hightouch
Gmail
Census
Chargebee
Amazon S3
Clearbit
BigQuery
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Customer.io goes from no dedicated Customer Success tool to seeing a massive ROI with Vitally

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Who is Customer.io?

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Customer.io is a messaging platform that allows marketers from leading brands like Reddit, Clearbit, Segment, Buffer, and thousands more, to take an idea and turn it into a powerful automated message campaign. Customer.io’s powerful, logic-based tools help their customers capture every edge case and connect to the real people in their audience.

Favorite Features

Vitally’s API

Vitally's APIs (Javascript SDK + server APIs) allow you to directly plug your customer data into Vitally.

Customer Health Scores

Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.

Playbooks

Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.