Project management designed for Customer Success

Bring mission-critical customer lifecycle initiatives to the finish-line faster and more efficiently with Projects.

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Build a process that works, just for you

Closely measure the impact of your team’s work with a process that can be customized with ease, and replicated as you scale.

Turn your process into a template

Create a project for your process i.e. onboarding a new customer or contract renewals, then save as a template to use time and time again.

Customize, then set the standard

Create your own custom templates, categories, and statuses for any customer project scenario. Then share it with your team.

Customer onboarding - Vitally product elements

Exceptional customer experiences from onboarding to renewal

Sharpen your team’s focus on day-to-day execution—watch as critical logos hit key milestones.

Flexibility built-in

Re-order tasks and milestones with ease, create your own statuses to meet your tracking requirements, control which columns you want to see, and beyond.

Facilitate collaboration

Easily pull in outside help when needed and intuitively follow conversations with Discussions around Projects.

Sales to CS handoff - Vitally product image
Onboarding task - Vitally product element
Customer Success playbook - Vitally product shot with backgroundCustomer Health - Vitally product element

Streamline your team's work

Automate the creation and assignment of tasks and projects to the right team members. Access and edit your customer data as you complete your work for maximum efficiency.

More features your team will love

COO
,
Hugo
Darren Chait

"The value Hugo is seeing since we have implemented Vitally is really just 'business value': it's more activated customers, better retained customers, happier and more satisfied customers, and in turn that means greater revenue."

Senior Director of Customer Success
,
Productboard
John Henwood
"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."
CEO
,
Ikas
Mustafa Namoğlu
“We started to talk about data instead of personal guesses and personal wishes. It's always good to have those KPIs and data about the customers’ progress and success.”
VP of Customers
,
Customer.io
Natalie Onions
"When we think about the number of contracts we have been able to renew due to those reminders and Playbooks, I think the return on investment we have had from Vitally has been pretty massive."
Customer Success Manager
,
MonkeyLearn
Diego ‘Colo’ Ventura
“Of the Customer Success tools that I’ve tried, Vitally is the one that spoke the most to the Customer Success Manager in me.”
VP Customer Success & Sales
,
Foleon
Sam Brown
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
Get started with Vitally today

Schedule a personalized demo today.

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