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What Other Tools Promise— Vitally Delivers

From a single tab, instantly access insights across your Customer Success team, build reports on your customer base, and drive growth across your organization.

Seamless Data Management

Use our plug-and-play integrations to quickly access real-time customer data. CSMs can deliver seamless feedback, track customer journeys, and manage accounts at scale.

Automate CS Workflows

Eliminate repetitive day-to-day tasks with Playbooks to streamline your customer messaging, planning, and goals. Automatically assign CSMs, check off QBR tasks, and more.

Grow Revenue and Retention

Monitor customer activity and product usage trends to identify accounts at risk of churning. Gain revenue at scale by auto-identifying expansion opportunities.

Trusted by leading B2B Customer Success Teams

See How Vitally and Others Stack Up

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Vitally

Company

All Features, All Plans

Playbooks Branching Logic

Auto-Complete Tasks

Revenue Integrations

Multi-Step Automation

Only on Profesional & Enterprise Plans

Only on Professional & Enterprise Plans

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Productivity Meets Flexibility

Progress Makes Perfect

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Stay on the Same Page

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Progress Makes Perfect

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Ready to Dive Deeper?

Download the side-by-side comparison between Vitally and Company. Discover why leading CS teams prefer Vitally’s automations, reporting, and more.

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Vitally Demo Inquiry Form

Frequently Asked Questions

How do I choose the right Customer Success Platform for my team?

It’s important to find a Customer Success Platform (CSP) that best fits the needs of not only your team and business, but also the customers that experience your product. Before any sort of investment is made, you should think through and understand exactly what you’re solving for (e.g., unifying customer data, providing visibility across teams, managing QBRs, etc.).From onboarding and implementation to renewal, we’ve got you covered with the right questions to ask in our Buyer’s Guide.

Why do I need a Customer Success Platform if I already have a CRM?

Customer Relationship Management (CRM) systems such as Salesforce and HubSpot are designed for sales teams whose main focus is to bring in leads. Once those prospects turn into paying customers, it’s the job of Customer Success to ensure they receive the most value from the product. Because the goals of sales and customer success vary, CS teams require different tools and insights (such as health scores, lifecycle tracking, etc.) to ensure the right type of interaction is provided.

What Customer Success models does Vitally support?

Vitally is designed to support all types of CS models: Low Touch, High Touch, and Hybrid. Create simple Playbooks for personalized, 1:1 interactions or take advantage of our branching logic to power messaging for 1:many motions. Streamline your internal processes with Note Templates, proactively identify trends with Success Metrics, and more.

Experts say it best

"Our team now really works solely out of Vitally. Instead of being in our inbox all day, we're able to be proactive."

Hope Supernic

Director of Customer Success

“I have recommended Vitally to many leaders of Customer Success organizations because we have had such phenomenal results using it ourselves.”

Nick Raushenbush

COO

“We wanted to try out a new [Customer Success Platform], some new player on the block who could give us an edge. [The platform] that fit our culture and our needs the best was Vitally.”

Nikolas Artadi

Business Solution Analyst

"We didn't need a data team or operations experts to do lots of integrations. Vitally's integrations are very much plug and play."

John Henwood

Senior Director of Customer Success

"After implementing Vitally, expansion MRR definitely increased. It's this overwhelming feeling of relief that we have a complete customer picture with one click."

Martin Kõiva

CEO

Boost Your Customer Success Productivity Now

Schedule a personalized demo today to see how Vitally can help your Customer Success organization operate with more efficiency, improve NRR, deliver best-in-class customer experiences, and get more work done.