Based on your inputs, these are pain points your customer may be experiencing:
- Identify the organizational challenges that need to be addressed, and align customer goals with the overall company in order to recommend the best features and solutions to increase productivity and collaboration.
- Gather feedback from the customer to identify areas of improvement for the software UI/UX and recommend changes that would make the product easier to use and enhance the customer’s experience.
- Develop data-driven initiatives that will allow for improved customization and visibility into the customer’s analytics.
- Provide quick and effective answers to customer questions and troubleshoot customer issues.
- Track customer interactions and engagement to generate better insights into the customer’s usage of the HR software.