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First Call Custom Brief

Here are some prompts to help you better understand your customer before jumping on that first call.

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Pain Points & Priorities

Based on your inputs, these are pain points your customer may be experiencing:

  1. Managing a high volume of open positions and candidates efficiently
  2. Ensuring compliance with various labor laws and regulations
  3. Improving employee onboarding and training processes
  4. Enhancing internal communication and collaboration among team members
  5. Tracking and analyzing key performance metrics to make data-driven decisions
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Objectives & Key Results

Use these OKRs (objectives and key results) to help your customer find success:

  1. Understand their current workflow and pain points to identify opportunities for improvement.
  2. Educate the customer on the features and capabilities of our software that can address their specific needs.
  3. Establish key performance indicators (KPIs) to measure the success of implementing our solution.
  4. Discuss potential integrations with their existing tools and systems to streamline processes.
  5. Create a timeline and action plan for onboarding and training to ensure a smooth implementation.
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Tactical Considerations

Consider these tactics and strategic initiatives your customer may be planning:

  1. High turnover rates leading to constant need for new hires
  2. Difficulty in tracking employee performance and development
  3. Challenges in managing multiple projects simultaneously
  4. Need for better communication and collaboration across teams and departments
  5. Struggle with data visibility and reporting to make informed decisions
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Building Rapport

Suggestions for an effective first call and any future calls:

  1. Learn about the specific challenges and pain points they are facing within their organization. Are they looking to streamline their operations, improve communication, or enhance their reporting capabilities?
  2. Research their industry and competitors to understand the unique demands they may be facing in the market. This will help you tailor your solutions to better meet their needs.
  3. Prepare case studies or success stories of other clients in similar industries who have benefited from your solutions. This can help build credibility and show the potential value you can bring to their organization.

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