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First Call Custom Brief

Here are some prompts to help you better understand your customer before jumping on that first call.

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Pain Points & Priorities

Based on your inputs, these are pain points your customer may be experiencing:

  1. High volume of content creation and management: As a VP of Marketing in the Healthcare Services industry, your team likely deals with a large volume of content that needs to be created, reviewed, approved, and published across various channels. Ensuring streamlined processes and efficient collaboration among team members can be a significant pain point.
  2. Compliance and regulatory challenges: Given the highly regulated nature of the healthcare industry, your team may face challenges in ensuring that all marketing content and communications comply with industry regulations and standards. Managing this compliance while maintaining creativity and agility can be a priority.
  3. Measuring ROI and proving marketing effectiveness: Demonstrating the impact of marketing efforts and showing a clear return on investment (ROI) may be crucial for your role. Tracking and reporting key performance indicators (KPIs) to understand the effectiveness of different marketing campaigns and channels could be a priority.
  4. Alignment between marketing and sales teams: Effective collaboration and alignment between marketing and sales teams are essential for maximizing lead generation and conversion rates. Ensuring clear communication, shared goals, and coordinated efforts between the departments could be a pain point.
  5. Scaling marketing efforts and resources: With a large organization like yours, scaling marketing efforts while efficiently utilizing resources may be a challenge. Finding ways to automate repetitive tasks, optimize processes, and maximize the impact of your team's work could be a key focus area.
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Objectives & Key Results

Use these OKRs (objectives and key results) to help your customer find success:

  1. Understand the current pain points and challenges they are facing in terms of productivity, collaboration, and visibility within the organization.
  2. Identify the key stakeholders within the marketing department and their roles in the decision-making process.
  3. Determine the goals and expectations of the VP-level contact regarding the implementation of the B2B SaaS solution.
  4. Discuss any past experiences with similar solutions or tools and understand what worked well and what didn't.
  5. Gain insight into the company's overall strategy and objectives to align the B2B SaaS solution for maximum impact.
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Tactical Considerations

Consider these tactics and strategic initiatives your customer may be planning:

  1. Managing a large team across multiple locations and time zones efficiently.
  2. Ensuring seamless communication and collaboration between different departments and teams.
  3. Tracking and analyzing key performance metrics to make data-driven decisions.
  4. Improving workflows and processes to increase productivity and reduce inefficiencies.
  5. Enhancing visibility and transparency across projects, timelines, and resources.
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Building Rapport

Suggestions for an effective first call and any future calls:

  1. Research the company's background, values, and recent press releases to better understand their culture and strategic goals.
  2. Identify any pain points or challenges specific to the healthcare marketing industry that they may be facing and how your solution can address them.
  3. Prepare insightful questions to show genuine interest in their business and to uncover potential opportunities for improvement or growth.

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