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First Call Custom Brief

Here are some prompts to help you better understand your customer before jumping on that first call.

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Pain Points & Priorities

Based on your inputs, these are pain points your customer may be experiencing:

  1. Adoption and onboarding challenges: Implementing new software across an organization can be met with resistance or lack of user adoption, leading to delays in achieving desired outcomes.
  2. Data management and integration: Managing and integrating data from various sources within a school environment can be complex and time-consuming, impacting operational efficiency.
  3. Communication and collaboration gaps: Ensuring effective communication and collaboration between different departments and stakeholders within the organization can be a challenge, leading to misunderstandings and inefficiencies.
  4. Visibility and reporting requirements: Maintaining visibility into key metrics and performance indicators, as well as generating reports for decision-making, can be a priority but may require streamlined processes and tools.
  5. Training and support needs: Providing adequate training and support to users to leverage the full capabilities of the software can be crucial for successful implementation and use within the organization.
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Objectives & Key Results

Use these OKRs (objectives and key results) to help your customer find success:

  1. Understand the current workflow and pain points within the Implementation department to identify areas for improvement.
  2. Evaluate the current tools and systems being used for collaboration and project management to determine if they are meeting the department's needs.
  3. Discuss the team's communication strategies and challenges to ensure that there is effective collaboration and visibility on projects.
  4. Establish key performance indicators (KPIs) related to productivity and collaboration to track progress and success over time.
  5. Create a plan for implementation and adoption of new processes or tools to improve productivity and efficiency within the department.
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Tactical Considerations

Consider these tactics and strategic initiatives your customer may be planning:

  1. Managing multiple projects simultaneously with limited resources
  2. Ensuring seamless communication and collaboration between cross-functional teams
  3. Tracking progress and deadlines to meet project milestones
  4. Customizing solutions to meet the specific needs of K-12 schools
  5. Ensuring data security and compliance with regulations in the education sector
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Building Rapport

Suggestions for an effective first call and any future calls:

  1. Prepare questions related to the specific challenges and pain points faced by K-12 schools in the implementation of new technology, such as teacher adoption, student engagement, and administrative workflows.
  2. Research the customer's current processes and identify potential bottlenecks or areas for improvement to tailor your recommendations to their unique needs.
  3. Show an understanding and appreciation for the customer's industry by mentioning recent trends or news in the education sector that may impact their operations.

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