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Scale or Fail: What Your New CSM Hires Wish You Did (and Did Not) Include During Onboarding
Wednesday
,
Sep 21
at
1:00 pm
EST

Scale or Fail: What Your New CSM Hires Wish You Did (and Did Not) Include During Onboarding

What new CSM hires want their companies to know about onboarding. What companies want their new CSMs to know about onboarding.

Vitally—the modern Customer Success Platform—and RecastSuccess—the professional training and coaching program for Customer Success career transitioners—bring together a panel of CS leaders and practitioners from RecastSuccess, BigCommerce, and Culture Amp to discuss new hire CSM onboarding from both sides, and how Customer Success organizations can optimize and scale their onboarding process.

Our panelists cover:

  • New hire onboarding: self-paced vs. structured?
  • Key milestones before a new hire takes on their own book of business
  • Ramping new hires up on a new tech stack
  • Building camaraderie with new hires & distributed teams
  • Answers to your questions!

Speakers

Watch the Recording On-Demand!

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