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Scale or Fail: Climbing up the Customer Success Ladder From IC to People Manager
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Tuesday
,
Oct 25
at
7:00 am
EST
CSMs, let's talk about scaling the Customer Success ladder.
Vitally—the modern Customer Success Platform—brings together a panel of Customer Success leaders and a leadership expert to help individual contributors in Customer Success understand what it takes to effectively make the transition from individual contributor to effective, and admired, people manager.
Our panelists cover:
- How to do the job before you have the title
- Managing up and down within your team and organization
- Laying the foundation for a high performing team
- How to lead with vulnerability, empathy, and care
- Answers to your questions!
Be sure to checkout Steve Haase's course for new managers here.
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