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Scale or Fail: Climbing up the Customer Success Ladder From IC to People Manager
Tuesday
,
Oct 25
at
1:00 pm
EST

Scale or Fail: Climbing up the Customer Success Ladder From IC to People Manager

CSMs, let's talk about scaling the Customer Success ladder.

Vitally—the modern Customer Success Platform—brings together a panel of Customer Success leaders and a leadership expert to help individual contributors in Customer Success understand what it takes to effectively make the transition from individual contributor to effective, and admired, people manager.

Our panelists cover:

  • How to do the job before you have the title
  • Managing up and down within your team and organization
  • Laying the foundation for a high performing team
  • How to lead with vulnerability, empathy, and care
  • Answers to your questions!

Be sure to checkout Steve Haase's course for new managers here.

Speakers

Watch the Webinar On-Demand

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