Pencil significantly decreases time to value for customers with Vitally

Customer Success Lead
Chase Mohseni
"We've minimum 3x'ed, if not 5x'ed, our ability to be in more places at once and actually do the core of our job, which is just decreasing time to value for customers, and making them feel excited about working with pencil.”

January 2021

Started with Vitally


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Pencil significantly decreases time to value for customers with Vitally

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Who is



Chase Mohseni
Customer Success Lead @ Pencil

Pencil is the world's most powerful Creative AI platform that helps leading DTC brands like L’Oreal, Sephora, WizardPins, Lyka, and beyond, generate better, faster, and more affordable ads.

Favorite Features

Customer Health Scores

Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.


Growing suite of plug-and-play integrations can be used to unify your disparate customer datasets into Vitally.


Striking the perfect balance of manual vs. automated customer engagement can be difficult. With Vitally's Conversations feature, you can create Playbooks to auto-schedule conversations at the right times and make manual edits when further personalization is needed.

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