Who is Passbase?
Passbase ignites data visibility and streamlines productivity with Vitally.
“I 100% think Vitally helps with the productivity of my [Customer Success] team.”
Vitally Integrations Used
See how Passbase ignites data visibility and streamlines productivity with Vitally
Passbase is a digital identity management software hosting a suite of customizable identification tools, including liveness detection, document verification, facial recognition, and more. Serving over 220 customers, including Ramp, Quidd, and Z League, Passbase’s collection of tools verify an end user's true identity and ensures company protection.
Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.
Dashboards allow you to create and arrange advanced reports based on all of your customer data and activity objects in Vitally.
Cards & Decks
To customize account and user displays, organize related account and user columns into named Cards, and organize those Cards into Decks that can be used throughout Vitally.
Custom KPIs powered by equations you define, which can take into account almost any of the data you pump into Vitally, including product events, account and user traits, total users at an account, and more.
Customer Health Scores
Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.
Rebuilt for Customer Success. Show NPS surveys to specific accounts, analyze NPS scores across business, and set up alerts for businesses with dissatisfied account owners or low scores.
Boost Your Customer Success Productivity Now
Schedule a personalized demo today to see how Vitally can help your Customer Success organization operate with more efficiency, improve NRR, deliver best-in-class customer experiences, and get more work done.