Who is Passbase?

Passbase ignites data visibility and streamlines productivity with Vitally.

Director of Customer Success, Passbase
Jide Adebayo
“I 100% think Vitally helps with the productivity of my [Customer Success] team.”

January 2022

Started with Vitally


Users in Vitally


Users powered by Passbase

Vitally Integrations Used


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See how Passbase ignites data visibility and streamlines productivity with Vitally

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Who is Passbase?

Jide Adebayo

Passbase is a digital identity management software hosting a suite of customizable identification tools, including liveness detection, document verification, facial recognition, and more. Serving over 220 customers, including Ramp, Quidd, and Z League, Passbase’s collection of tools verify an end user's true identity and ensures company protection.

Favorite Features


Playbooks help you automate internal customer management, fire alerts for in-need accounts, and engage customers.


Dashboards allow you to create and arrange advanced reports based on all of your customer data and activity objects in Vitally.

Cards & Decks

To customize account and user displays, organize related account and user columns into named Cards, and organize those Cards into Decks that can be used throughout Vitally.

Success Metrics

Custom KPIs powered by equations you define, which can take into account almost any of the data you pump into Vitally, including product events, account and user traits, total users at an account, and more.

Customer Health Scores

Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.


Rebuilt for Customer Success. Show NPS surveys to specific accounts, analyze NPS scores across business, and set up alerts for businesses with dissatisfied account owners or low scores.

Boost Your Customer Success Productivity Now

Schedule a personalized demo today to see how Vitally can help your Customer Success organization operate with more efficiency, improve NRR, deliver best-in-class customer experiences, and get more work done.