Foleon saw +25% retention and +50% expansion
"Within the first day, we were already able to see insights we had never been able to see before. Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
September 2020
1,300+
23
Vitally Integrations Used
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Foleon increases retention and expansion, not headcount, after upgrading from a CRM to Vitally
Foleon is a content creation platform that makes it easy for anyone to create interactive content that is 100% on brand. They provide B2B companies like Deloitte, KPMG, Philips, and Zendesk with an intuitive drag & drop editor and interactive Foleon Doc format that empowers them to create bespoke digital content experiences that are engaging, intelligent, and scalable.
Favorite Features
Integrations
Growing suite of plug-and-play integrations can be used to unify your disparate customer datasets into Vitally.
Customer Health Scores
Accounts can have multiple health scores e.g. one for "Product usage" and another for "NPS". You'll define healthy, concerning, and poor conditions for each score, and we'll 'grade' your accounts on a scale of 0-10 for each score.
NPS
Rebuilt for Customer Success. Show NPS surveys to specific accounts, analyze NPS scores across business, and set up alerts for businesses with dissatisfied account owners or low scores.
Boost Your Customer Success Productivity Now
Schedule a personalized demo today to see how Vitally can help your Customer Success organization operate with more efficiency, improve NRR, deliver best-in-class customer experiences, and get more work done.
