Customer Success teams in B2B SaaS lack the centralized insights and automation needed to deliver a world-class customer experience at scale and promote continued growth.
Customer Success teams in B2B SaaS lack the centralized insights and automation needed to deliver a world-class customer experience.
Customer Success teams in B2B SaaS lack the access to critical customer data to drive insights and results.
Customer Success teams in B2B SaaS have to find a balance between managing their time on customers and delivering best-in-class experiences.
Traditional Customer Success leads to ad-hoc view of customers making 1:1 customer experiences reactive, subjective, and inconsistent.
Complete view of your customers to deliver proactive, objective, and consistent customer experiences at scale.
Empower your B2B Customer Success team to create best-in-class customer experiences with powerful analytics, automation, and project management capabilities.
Sync customer data from tools across your tech stack in a matter of minutes—without tapping in engineering, operations, or IT for assistance.
Guide customer’s through lifecycle initiatives and closely measure the impact of your team’s work with a process that can be customized with ease, and replicated as you scale.
Build world-class custom health scores for each segment and customer lifecycle stage to accurately measure the impact of your product and the overall experiences of customers.
Maximize your team’s bandwidth and automate customer success workflows while proactively creating conversations to prevent churn and increase expansion.
Visualize customer and team data from across your business with powerful reports for tracking insights and the impact of customer success for your organization.
Measure the impact and feedback of your customers with easy-to-use NPS surveys. Connect NPS results back to health scores and dashboards to track feedback in real-time.
Vitally unifies all customer-facing insights from across your stack into a 360° command center for Customer Success.
Plug-and-play Customer Success platform that can drive results on day one.
Unify dispersed customer data points with 20+ plug-and-play integrations.
Automate your CS processes to deliver personalized customer experiences at scale.
Proactively identify at-risk and opportune accounts so your team can take immediate action.
Impact top-line growth with a complete picture of your customer base and world-class customer experiences.
Enhance CSM efficiency & productivity by streamlining day-to-day tasks and centralizing customer data.
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"Our retention is about 25% better, and expansion is 50% more. We have seen both CSAT and NPS increase substantially over the last 7 or 8 months since using Vitally."
"Return on investment we have had from Vitally has been pretty massive."
"We reduced gross churn by 50% throughout the year with Vitally."
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